1. Introduction
Welcome to Watt Wise, a WhatsApp bot service provided by Traqr Ltd. By using our services, you agree to these Terms & Conditions.
2. Data Privacy & Ownership
- ✅ Your Data, Your Control – Information you provide to Watt Wise, such as your name, phone number, postcode, homeowner/tenant status, and conversation history, is used to personalize your energy-saving advice.
- 🚫 No Data Sales – Traqr Ltd does not sell your data to third parties unless you have explicitly opted in for marketing services.
- 📥 Data Deletion – You can request to delete your data from Watt Wise by using the
/help command for instructions.
3. Data Usage & Purpose
Watt Wise uses your data to:
- ✅ Provide personalized energy-saving advice.
- ✅ Improve the functionality and accuracy of our AI-powered recommendations.
- ✅ Facilitate quote requests for Utility Warehouse services, as requested by you.
We will only contact you when you have requested a quote.
4. Data Protection & Compliance
We comply with the following data protection laws:
- 🇬🇧 UK Data Protection Act 2018
- 🇪🇺 General Data Protection Regulation (GDPR) (EU) 2016/679
- 📜 Privacy and Electronic Communications Regulations (PECR)
Your data is processed in line with these regulations, ensuring:
- ✅ Lawful & transparent processing
- ✅ Right to request deletion of personal data
- ✅ Strict security measures for data protection
5. Data Storage & Security
Our servers are owned, controlled, and secured by Traqr Ltd to ensure the highest level of data security.
- 🔒 Data is encrypted and stored securely.
- 🔐 Access is restricted to authorized personnel only.
6. User Responsibilities
By using Watt Wise, you agree to:
- ✔️ Provide accurate information.
- ✔️ Use the service responsibly and legally.
- ✔️ Not attempt unauthorized access.
7. Account Termination & Data Deletion
You can request to delete your data from Watt Wise at any time by using the /help command. Your data will be removed in compliance with GDPR's "Right to Erasure."
8. Updates to These Terms
Traqr Ltd reserves the right to update these terms. Users will be notified of significant changes.